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RETURNS & EXCHANGES

All returned item(s) must be unused and returned or exchanged within 7days of receipt. Once exchanges are inspected, we will dispatch your replacement item within 3-7 days (excluding shipping).

Should you have any quality issues within the first 7days of receipt of your purchase, please let us know and we will gladly replace the item or refund the value of the item (excluding shipping) barring any negligence from your side.

 

Please Note: Refunds and exchanges on quality issues will be inspected, reviewed and approved before processing a refund or exchange.

Refunds on quality issues will be refunded for the amount of the returned item (s) (excluding shipping) and will be processed and issued within 10days of receipt of the item (s). 

Exchanges on quality issues will be exchanged for the same item and will be issued (excluding shipping) within 10days of receipt of the returned item.

SHIPPING & DELIVERY POLICY

‘The Courier Guy’ is responsible for the shipping of all Backline Babe Products. Once your item has been ordered, it will take 3-7 days for it to be delivered to your door. Once you have bought your item, it will be packaged and an email will be sent to you with your Waybill number so you are able to track your parcel through ‘The Courier Guy’.

Shipping Costs incurred from returning & exchanging items are the responsibility of the customer.

See our full Return and Refund Policy in the link.

 

Delivery Terms & Conditions

  • Backline Babes will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
     

  • All orders sent require a signature on delivery.
     

  • We will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
     

  • No orders will be shipped on a Public Holiday.
     

  • Shipping Costs: R85  (Free shipping over R850 spent with us) OR do you want to collect your order? Message us - we are based in Muizenberg. 

PLEASE NOTE: 

All Shipping Costs incurred from returning & exchanging items are the responsibility of the customer. 

 

All returns and exchanges should be couriered to the below address.

Address:

Backline Babes

No. 10 T’Wagen Road

Marina Da Gama

Muizenberg

7945

Cape Town

Please revert back with any additional questions you may have.

Email: backlinebabes@gmail.com

Image by Pawel Janiak

All our products are
locally manufactured
in South Africa

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